If you can't find an answer here, you can find an outline of what is involved in restoring your photograph's on the "What's Involved" page.

FAQ - Frequently Asked Questions:
All my work has a ten day satisfaction guaranteed, if for any reason you do not like the prints, return them for a full no quibble refund.

• Q. How do I get my photo to you for photo restoration?
  A. You can send a photo to me by mail or email
  How to safely package photos for mailing.........
  Place photos between two pieces of cardboard or similar protection. The cardboard should be a bit larger than the largest photo. Use a padded envelope or special "Photo Mailer" package if you wish.
  
• Q. How to scan pictures for emailing to me
  A. Scan photos in color (even black and white images). Save as high quality jpeg or tiff. Do not make any adjustments to the photos during or after scanning.
  
  Scan at 300 - 600 dpi. (See Resolution Guide for further information)
  You may send a low resolution image for me to evaluate, but when it comes to restoring a digital photo, higher resolutions are best. If you don't have a scanner you could go to a Copy Center and have them do it for you.

• Q. Does it make a difference if I send the original photo or send a copy by email?
  A. It is always best to work with the original picture so that I can scan it at a high resolution.
  The better the digital copy I have to work with the better the results will be. However, very good results can be achieved if you provided me with a good quality color scan (300-600 dpi) by email.
  
• Q. I have a very small photo. How large can it be printed?
  A. It depends on a number of factors, but in general very small photos should not be printed larger than 4x6 or 5x7 for best results. Larger prints will need scanning at 1200 DPI or more which I can do for you. I have restored small 2-1/2 x 1-1/2 inch box brownie pictures and enlarged them to A4 to great effect.
  
• Q. I don't like the idea of sending my precious photo by mail and I don't have a scanner. Is there another option?
  A. Yes. You should be able to obtain a good quality scan from a local photo copy store. Have them scan it at 300 or better still 600 dpi and copy it to a computer disk or CD.
  
• Q. If I send an original photo is it safe? Do you alter the original?
  A. Your photo is safe with me. The original picture is scanned to obtain a digital copy. All restoration work is done using the digital copy only. Your original will be returned unharmed.
  
• Q. Is it safe to use the mail system?
  A. I have found that the Royal Mail postal services are very reliable, send by registered post for more security. You always have the option of sending me a good quality scan copy (300 or 600 dpi) by email, CD, or computer disc instead of parting with your original.
  
• Q. What will I receive back when I place an order?
  A. You will receive by mail, your original photo(s), and a print of the restoration. You will receive additional prints if ordered. You can also receive a copy of your print(s) on CD if requested.
  
• Q. My picture has mold and stains. Can you repair these?
  A. Yes. This type of damage can be restored. However, the more info you can provide about the photo the better. (i.e. what should be in the background if missing, etc.) I can replace most missing areas of your photo.
  
• Q. How do I place an order? (Order Page)
  A. Most people start by sending me an email describing the photo(s) that they wish to have restored. They usually ask about price and how long it will take to be completed. They often include a sample of the photo.
  
  You don't have to use the order forms, I am happy to receive a note with your requirements.
• PDF Format
• Word Format
• See testimonials - See what customers have said about this service
  
  
• Q. How long does it take to complete my order?
  A. It depends on the amount of damage. A single photo with moderate damage will be completed in one or two days. If you are ordering prints it will take at least a week for the order to reach you by regular mail.
  
• Q. Can you work with slides and negatives?
  A. Yes. I can scan your slides and negatives and make the same type of corrections that I would do for photographic prints.
  
• Q. You copy photos and slides to CD. What is the advantage of this?
  A. Photographic prints, slides and negatives will deteriorate with age. Digital copies archived to CD will not. Photographs stored on CD can easily be viewed as a slid show on your computer. You can also easily distribute your entire photo collection to family members, and store a copy in a safe place such as a safe.
  
• Q. Can I review the restoration results before shipment to me?
  A. Yes. I will send a proof by email attachment for your review and approval.
  
  The latest equipment ids used to produce the prints. For small format work (up to A3 ) Epson Photo R1800 printers are used. These use 8 colour 2800 DPI (dots per inch). The fade resistence of the inks are rated at 100 years. For larger prints and posters I use HP Designjet high resolution printers. Heavy and high quality professional photopapers are always used.